Client Service Manager, Time and Attendance
Paychex Tempe, AZ
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Paychex Tempe, AZ
1 week ago
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Paychex Tempe, AZ
1 week ago
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Pay found in job post
Retrieved from the description.
Base pay range
$72,500.00/yr - $100,000.00/yr
OverviewManages ongoing service operational functions of the Online Services department to ensure that quality setup and support services are provided to Online Services client base.
Responsibilities
- Plans, organizes, and directs the activities of supervisors and service staff engaged in setup and service of the Online Services client base to optimize client experience.
- Provides quality service to the Online Services client base to maximize client satisfaction and retention.
- Recruits and selects qualified supervisors and service staff to support the client base.
- Sets training policy and schedule to ensure efficient and effective training of staff.
- Ensures that client setup meets operational expectations and that a successful client transfer occurs between setup and ongoing service personnel to optimize client experience.
- Maintains acceptable employee turnover rates in order to build knowledgeable staff and minimize staffing costs.
- Manages department personnel and resources to ensure the highest level of quality service to maximize client retention as measured by monthly client retention survey scores.
- Identifies and develops employees for future supervisory positions to ensure future department growth.
- Completes performance evaluations of supervisors and reviews and approves service staff performance reviews to ensure that performance management process is yielding growth, success, satisfaction, and advancement within the employee base.
- Participates in the budget process and assists Operations Manager in achieving gross profit before sales expense to ensure that the department meets productivity and profitability targets.
- Acts as Operations Manager in his/her absence to ensure that all issues and situations are resolved in a consistent and timely manner.
Qualifications
- H.S. Diploma - Required
- 2 years of experience in Supervisory experience.
CompensationIn the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $72,500-$100,000/salary. Please keep in mind that this range is the base pay only and does not consider other components that make up the total rewards package
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Business Development and Sales -
Industries
Human Resources Services
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